Last Updated: August 2026

At The Lunar Creations, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, please contact us so we can assist you.

Overview

Our refund and returns policy allows eligible returns within 30 days of delivery. If 30 days have passed since your order was delivered, we may not be able to offer a refund or exchange.

To be eligible for a return, the product must generally be:

  • Unused and in its original condition
  • In the original packaging, where applicable
  • Accompanied by proof of purchase or order details
  • Returned within the applicable return period

Certain products may not be eligible for return due to their nature, condition, or applicable laws.

Non-Returnable Items

The following items may not be eligible for return or refund:

  • Gift cards
  • Downloadable or digital products
  • Products that have been personalized or specially made to customer specifications
  • Products that have been used, installed, altered, or damaged after delivery
  • Items without their original packaging where packaging is required for resale
  • Items returned after the applicable return period
  • Any other products identified as non-returnable on the product page

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

For damaged products, we may ask you to provide clear photographs or videos of the product, packaging, shipping label, and damage so that we can assess the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement, exchange, repair, or refund, depending on the circumstances and product availability.

Refunds

Once your returned product is received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, the refund will generally be issued to your original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

Late or Missing Refunds

If you have been approved for a refund but have not received it:

  1. Check your bank or payment account again.
  2. Contact your payment provider or bank, as processing times may vary.
  3. If the refund is still missing, contact The Lunar Creations for assistance.

Sale and Discounted Items

Sale or discounted products may be subject to different return conditions. Unless otherwise stated on the product page or at checkout, eligible sale items may be returned in accordance with this policy.

Exchanges

We may provide exchanges for products that arrive damaged, defective, or incorrect, subject to product availability.

If you believe you are eligible for an exchange, please contact us before returning the product.

Gifts

If an item was purchased as a gift and qualifies for a return, the refund or replacement will generally be processed according to the original order and payment method.

If required, we may request the original order details or proof of purchase to process the return.

Return Shipping

Please contact The Lunar Creations before sending any product back. We will provide return instructions where applicable.

Unless the product is defective, damaged during delivery, incorrect, or the return is otherwise approved as our responsibility, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable where permitted by applicable law.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of products sent without tracking.

Product-Specific Conditions

Some products may have specific return conditions because of their size, materials, customization, packaging, or nature. Any additional return conditions will be communicated on the relevant product page or at the time of purchase.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order has been processed or dispatched. Once an order has entered production or has been shipped, cancellation may no longer be possible.

Need Help?

If you have questions about refunds, returns, exchanges, damaged products, or cancellations, please contact The Lunar Creations through the contact details provided on our website.

The Lunar Creations
Website: thelunarcreations.store